Testimonials

Read what our customers are saying about Lucky Gorilla.

Comments on Training by Lucky Gorilla

Click here to read what the Fitchburg Public School Administrators had to say about training from Lucky Gorilla.

“…would never be able to complete this task without…”

We just had Tom Moser complete an update of our Writepad medical documentation program. The update was very complicated to me and we would never be able to complete this task without Tom’s help. Also Tom helped us with a backup system for all of our computers. I forgot to mention that Tom also gave us internet service on our upstairs computer. All this was done on one visit to our office at a very reasonable price!
Dr. Stephen Loughlin, Larger Life Chiropractic — Southborough, MA

“I have the highest opinion…”

I’d like to strongly compliment the excellent advice that Tom Moser has given me. First let me introduce myself, I am an accomplished computer user for the last 30 years. My current computer is a 4 Gig dual-core AMD homebrew that I designed, but my son assembled. I’ve called Tom on a few occasions. On all of them, his knowledge of the hardware and software was of the highest level. …There was a problem with the XP systems disk and my motherboard’s settings. He was able to circumvent the problem and recommended many fixes, including a screen resolution problem which the second-tier consultants at NVIDIA were unable to correct after 3 hours of 1-to-1 consultation. I have the highest opinion of Mr. Moser’s ability with the computer.
Allen I. Fleishman, Ph.D. — Marlborough, MA

“…well-versed in hardware, software, and systems solutions.…inexpensive fixes that made the world of difference in performance.”

We were having problems with our network connection and with our DreamWeaver software application for our company Website. Tom Moser patiently listened to our problems and spent several hours with us addressing all of the areas of concerns. He was well-versed in hardware, software, and systems solutions. He was also great at suggesting how to make our equipment perform better and installed simple and inexpensive fixes that made the world of difference in performance. We are planning on relocating our business to Western MA and we will be bringing Tom and Lucky Gorilla with us. Thanks again Tom and Bill for your help...
Best regards
Paul Cathcart, President, The Dominion Research Group — Sterling, MA

“…so much better than Geek Squad.”

You guys are so much better than Geek Squad. Geek Squad told me my hard drive was bad and that I would lose all my data and it would cost $300 to fix. Lucky Gorilla fixed my PC in less than one hour and I had all my data saved. My PC is better than new. I could not be more pleased. I don't know why anyone would use any other repair service. Lucky Gorilla is the best. I will recommend you to all my friends.
Deanna Maulding — Leominster, MA

“…best in the area…”

We were very happy with the service that we received from Tom Moser and would not hesitate to recommend Lucky Gorilla to our friends. Tom was extremely knowledgeable and SO accomodating. He answered all our questions and explained the problems with our computer in a way that we could clearly understand. We will definitely call Lucky Gorilla again if we should have any more problems. I am glad that I called from your ad in the Yellow Pages. I am also impressed with the information on your website and the photo of you and your wife. That was what encouraged me to call! Tom said that Lucky Gorilla was the best in the area and I believe that!!!! Sincerely,
Beverly Stephens — Shirley, MA

“…cost turned out to be much less…best decision we've made…”

Terrific experience working with Tom and Lucky Gorilla! Tom evaluated everything quickly and with much good humor. We appreciated his patience in answering all our questions and his efficient handling of our problems. And the cost turned out to be much less than what others had quoted us (and far less time). It was the best decision we've made for our computer.
Patti Hart — South Grafton, MA

“He took a scientific approach to my set of problems, and solved each problem…on New Year's Eve!”

Tom is both extremely helpful and professional. He took a scientific approach to my set of problems, and solved each problem as it was manifested. When it finally became apparent to him that our hard drive was corrupted, he was empathetic and again took a professional approach to restoring valuable and otherwise inaccessible data files. Tom just delivered our new external hard drive (on New Year's Eve!) with our files from the corrupted hard drive, and my most important files are intact! It appears that most (if not all) of our files are OK. I'm very pleased with Tom's professional service and quick response to my problems. I will look to Tom for my future personal computing service needs! Thanks, Tom, and Happy New Year!
Paul Ozarowski — Concord, MA

“…my computer hero…an amazing employee…”

I want to thank Lucky Gorilla, and especially Tom Moser, for their help with my computer issues. I obtained a virus, and immediately knew who to call to fix it. On Saturday, I left a message with the answering service, and within 20 minutes Tom, returned my phone call. He was extremely polite, and reassured me that he could fix my computer. We set up a time for Monday. When he came, he was right on time, and he was extremely polite. Within 5 minutes he had the virus under control, and he even fixed other problems I was having with my laptop. Tom Moser is my computer hero, and I will refer ALL of my friends and family to you!! I want to thank Tom for fixing my computer, and thank Lucky Gorilla for employing him, don't ever let him go, he is an amazing employee, and representative of your company!!
Laura Ramborger — Fitchburg, MA

“…did a terrific job on my Mac…service the same day I called!”

William St. Cyr did a terrific job on my Mac. Hope I can request him in the future when there’s a problem! Thanks too for your promptness in getting me service the same day I called! Thanks again!
Karen Hirshman — Framingham, MA

“…I would not consider calling any other company.”

Couldn't be more pleased! Service was prompt and so convenient. Having someone come to your home is so much better than disconnecting and sending out. Technician was very skilled and amiable as well. He very patiently explained and answered questions as he worked. My computer is now virus free, updates and installations are completed, and it is running beautifully. I would highly recommend this service! In the future, I would not consider calling any other company.
Angela Trudel — Leominster, MA

“May God bless your kindness.”

Thank you for helping me out last week. I am so grateful. Everything came out just great. You were so thoughtful to call me. May God bless your kindness.
Sr. Jeannette, Sisters of the Presentation — Leominster, MA

“…how glad I am that I called your company…”

Just wanted to tell you how glad I am that I called your company when my computer contacted a virus last fall. I needed help again today, and I have to say I was very pleased with the service. I'm all set thanks to Tom and I'd like to thank him and Bill for their help.
Eileen Gallant — Fitchburg, MA

“Excellent service and technician.”

Regina Mitchell — Worcester, MA

“…caring individuals…”

I just wanted to Thank You so much for coming out in that yucky mess to look at my mom's and my computer. Unfortunetly like my mom the computer is my lively hood…for school and work. It's nice to know there are still caring individuals out there!
Brianna Buckley — Leominster, MA

“Lucky Gorilla is great!”

Lucky Gorilla is great! Whenever we are having a computer issue it is always resolved right away by a very friendly and helpful representative. I would highly recommend them.
M.L., ePower LLC / Vestas Wind Systems — Hudson, MA
In about an hour and a half Tom was able to get us set up to plot full-scale drawings on the HP plotter. We have been here over a week and had not been able to get this working. Thanks much!
Don Arthur, ePower LLC / Vestas Wind Systems — Hudson, MA

“…came to my house on a Sunday…”

I'm very happy with the work that Mr. Tom Moser did with my computer. Also, before I called them I tried to call other numbers for computer repairs, and there was no one open on Saturdays. So I would have had to wait until Monday to have my computer fixed, which it would have s***ed. I called Lucky Gorilla and they came to my house on a Sunday to fix my computer. From now on, I will never call anyone to fix my computer, but them.
Wanda Rivera — Gardner, MA

“…Blue Screen of Death…running better than ever…”

My computer got the Blue Screen of Death and I'm glad I called Lucky Gorilla. Tom Moser fixed my computer and had it running better than ever. All my files and folders were saved and I also got new software installled. All my questions were answered and I got great advice. The service was fast and the price of the repair was very reasonable. I would use Lucky Gorilla's sevices again.
Earl Fine — Marlborough, MA

“…saved the day.”

Tom saved the day. He was very helpful to say the least! I had lost some crucial files (data collected over the past 5 years) due to an unscrupulous computer “specialist”, and Tom was able to recover almost all of the data! I can breath a sigh of relief now, and will certainly be referring my business associates, friends, and family to Tom and your company. Thank you!
Elizabeth Morse — Grafton, MA

“…able to keep all my files.”

They had to clear my computer but they were able to keep all my files. I am so happy ^.^ I think everyone should ask Lucky Gorilla for help if their computer doesn’t work.
May McMahon — Littleton, MA
Thanks again for the great job you did on my daughter’s computer! It’s nice to not have her on mine all the time now..lol!!
Tricia McMahon — Littleton, MA

“…running better than I ever remember.”

I have to say that I am completely happy with the service that I received. The computer is running better than I ever remember. Tom was very knowlegeable, informative and eager to help. Should future problems arise with my PC I will call Lucky Gorilla again.
David Kearney — Leominster, MA

“Very happy with service. Will recomend to everyone. Thank you.”

Dana Lorgeree — Wilmington, MA

“…transferred files, installed programs, set up my mail…”

I was having difficulties with an old computer and called Lucky Gorilla for service. At that time Gordon LaPointe made a visit and was able to “temporarily” do some some repairs but he explained the problem, and that I was most likely in need of a new computer. As he indicated, the computer eventually failed and I made a new purchase. The technician Tom Moser set me up and was great!! He explained everything and was sure everything possible was done before he left! He transferred files, installed programs, set up my mail and made sure when he left everything possible was completed. I already have and will continue to recommend Lucky Gorilla for in home computer services. Thank you very much!!
Pam Trainque — Lunenburg, MA

“Key word: Lucky!…Above and beyond!”

Lucky Gorilla holds true to its name! Key word: Lucky! Did I feel lucky with the extremely competent technician who arrived at my home. My embarrassment regarding lack-of-computer-knowledge was immediately dispelled. A tremendous amount of installations, updates and numerous other computer “needs” were met with pleasant explanation. Above and beyond! The reason I chose Lucky Gorilla was actually decided upon by your advertisement in the yellow pages. Your ad appeared “friendly”, and full of information. Thank you! I obviously made a sound decision. And, a very HAPPY thank you to Tom!
Brenda Glenny — Winchendon, MA

“…asked for some business cards so I can hand them out to others…”

I was having a problem with my internet and couldn't get on. I went to the yellow page directory of the phone book and found you and called at 8:45pm. Within less than 5 minutes, I had a call back telling me that someone would be there first thing the next morning to resolve the problem. Service was well beyond the expectations of the company. I will recommend them to anyone out there with a computer issue. I actually asked for some business cards so I can hand them out to others out there. Thank you for everything. I have a home-based company and use the internet for everything.
Sue Ferguson, Metro West Medical Billing — Hudson, MA

“Excellent service as always.”

Peter Koleros — Fitchburg, MA

“He was WONDERFUL…absolute best results ever. We will NEVER look elsewhere for our computer issues and needs.”

Tom came to our home to cure our VERY ill computer. He was WONDERFUL, extremely knowledgable, friendly, and couldn't have been more helpful. He explained (in terms we understood) how to help keep our computer “healthy” and prevent any future virus's (we had 296!) All gone now. Tom went above and beyond what we expected, and delivered the absolute best results ever. We will NEVER look elsewhere for our computer issues and needs. Thank you so much, and don't let Tom leave your company!
Kristen LeBlanc — Lunenburg, MA

“…a great experience…I feel like I have a new PC!”

I just wanted to tell you what a great experience it has been using your services and the excellent job that Tom, your technician has done to get me up and running after removing some awful viruses from my PC. He was actually 2 hours early for the appointment, extremely pleasant and knowledgable. I feel like I have a new PC! Thanks again and I will highly recommend Lucky Gorilla to anyone I know who needs prompt, efficent computer service.
Todd Stern — Natick, MA

“…explaining each step to me in a way I could understand…”

Thanks to Bill and Tom, I really appreciate Tom letting me look over his shoulder and explaining each step to me in a way I could understand, also taking the extra steps to ensure the system was running best for my needs.
Mike Miglorino — Ashburnham, MA

“…expertise, knowledge and pleasant manner.”

I just wanted to compliment William St. Cyr on his expertise, knowledge and pleasant manner. He was sent to fix my computer and I was very satisfied. Thanks.
Diane Clark — Worcester, MA

“…an exceptional organization…highest level of knowledge and speed …”

I recently purchased an HP laptop on ebay that initially worked fine, but crashed 2 weeks later. Tom arrived to check it out and determined that the new hard drive was defective. The seller was contacted and a new hard drive was received. Tom returned to install the new hard drive and load windows XP. Tom spent considerable time doing this with many frustrations, but left thinking all was well. Unfortunately another problem erupted a few minutes after Tom had left. A call to Tom intitated an immediate return to correct the problems. This is an exceptional organization with the highest level of knowledge and speed to resolve your problems. I highly recommend this organization - again
Al Dean — Leominster, MA

“…fixed my system in no time…That's impressive!!!”

Tom was terrific and very professional. He fixed my system in no time and gave me some good tips for my PC. I really appreciate the prompt service. I called late Friday and you had someone here first thing the next morning! That's impressive!!! Thank you!
Carol Cardoni — Sterling, MA

“I have given his name to a friend…”

This is the second time we have had Tom come here to answer questions regarding our laptops and their operations. It was extremely helpful to me and I learned a lot, taking notes as he spoke. He is friendly and polite, and works efficiently to get the job done. I have given his name to a friend of mine who owns her own business. It is a pleasure to have Tom come here.
Meri Jo Bierig — Clinton, MA

“…excellent in his field, proficent, personable, knowledgeable and polite.”

Tom represents himself and your company in a most positive manner. He's excellent in his field, proficent, personable, knowledgeable and polite. He was punctual and very task orientated. I would strongly recommend him and your company to others. Thanks,
Jack Halloran — Worcester, MA

“…remarkable job…”

Over time, our computer became painstakingly slow. Browsing the web or writing email became a long and frustrating task. In addition, our laptop became infected by a virus. Tom Moser visited our home and did a remarkable job removing the virus and speeding up the computer to the speed it was five years ago when we purchased the laptop. Tom was very patient, courteous and knowledgable. We are pleased to highly recommend Lucky Gorilla to anyone.
Greg Fenters — Southborough, MA

“I cannot say ENOUGH to express My Complete Satisfaction…”

Hello. I cannot say ENOUGH to express My Complete Satisfaction, with Your Tech's Professional work and Demeanor. Tom put me at ease in thoroughly explaining several new options available to me after concluding the ONLY THE NECESSARY work that was required. I received an Excellent Value for the Services performed and WILL refer anyone I know to Your Company. THANK YOU !!!
Jim Wright — Leominster, MA

“…very professional, very knowledgeable…”

Just a few words to let you know that Monday, June 1^st, Tom Moser came to our house on a service call. he was very professional, very knowledgeable, and enjoyable to talk to while he was here. Again a thank you to Tom Moser for the great service. Thank you.
John Dickson — Worcester, MA

“…you will be #1. My computers are better than when they were new…”

I would like to send this report about your tech Tom what a great asset to your company! I was greatly impressed by his knowledge and skills. If all your techs meet those standards you will be #1. My computers are better than when they were new. Very happy and will tell all my friends about you. Thank you again.
James White — Spencer, MA

“…very nice to my grandson…gave him a ruler…”

Tom Moser was excellent at explaining everything that was wrong with the computer. He also was very nice to my grandson. My grandson loved the name of your company “Lucky Gorilla” and he gave him a ruler and card with the name on it. We would defintely recommend your service to other people. Thank you so much!
Eleanor LaCouture — Marlborough, MA

“…very happy with the service from start to finish.”

I was very happy with the service from start to finish. The tech was on time, knowledgeable and friendly. Thank you.
Todd Schuster, Schuster Plumbing & Heating Services — Leominster, MA

“…solved the problem and a few more.”

I had a major computer problem, called Lucky Gorilla and Bob came, solved the problem and a few more. I would highly recommend this company.
James Crump — Natick, MA

“…I will be recommending you first.”

Although Tom confirmed for me what I pretty much expected, that the motherboard on my system was gone, I appreciated the way he went about checking the system and the speed in which he did it. I found him very personable, professional, and appreciated his explaining why he was testing for all possibilities for my problem. Finally, he helped transfer files quickly to my new system and this relieved me of much concern that the files were not lost. No offense, but I hope I never have to use your service again, however I would not hesitate to contact you again should I need help. If friends or family have PC problems, I will be recommending you first.
Don Lawson — Gardner, MA

“Your service cannot get any better.”

Your service cannot get any better. Tom is a excellent tech, very businesslike and courteous. I highly recomend your company. My granddaughter, age 13, is very impressed with Tom’s knowledge.
Beverly Promisel — Leominster, MA

“…if anyone could fix it this guy could.”

I wanted to email you to thank you for the fast response I recieved the other day. I was concerned that my computer was in really bad shape and was beyond repair. However, after meeting Tom Moser and watching him at work I felt that if anyone could fix it this guy could. I was amazed at how quickly Tom found what the problems were and within half an hour the main problems were gone. I was truely impressed and it is working great. I think I will have you come out once a year just to tune it up, so to speak. Again thank you and Tom for great service.
Walter Gilleo Jr. — Lancaster, MA

“…in a much shorter time than we expected for a very reasonable price”

Tom from Lucky Gorilla did a great job for us, clearing out the (many) viruses on our PC. He was patient and diligent and did the job in a much shorter time than we expected for a very reasonable price. And he didn’t try to sell us anything. We highly recommend Lucky Gorilla techs for computer problems fixed in your own home.
Carol Turner — Southborough, MA

“…brilliant service call…”

Please accept my sincerest praise for the brilliant service call from Tom Moser. As a self-admitted tech-challenged individual I am at a loss for compter support. Tom diagnosed my laptop’s problems, answered my questions (as if he’s never heard them before, God bless him), and clearly has the customer’s best interest in mind. I hope you realize what a gem you have in his work ethic. Now, I don’t feel so isolated and frustrated when/if my laptop needs service and/or repair. Thank you so much for your company’s wonderful service. I’d wish you continued success but, I don’t have to. With people like Tom working for you, success is a natural by-product.
Judy Fish — Worcester, MA

“…accomodating, knowlegeable…very comfortable having him in my home. ”

Tom Moser was here today to set up my new computer. It is the second time he has done work for me and I requested him for this second visit as he is accomodating, knowlegeable as well as being very patient with people that don't have his computer skills. He always makes an effort to provide any instruction the client wishes and he is pleasant about doing this. It is also very comfortable having him in my home. He is a nice person and is very appropriate. I would recommend his services to others. Sincerely,
Sandy Turner — Leominster, MA

“…house service is amazing.”

Tom Moser is great, and house service is amazing. He came to my home and fixed a problem related to McAfee on my laptop. My husband had worked with a McAfee technician to try to solve the problem and even downloaded programs the technician sent him, but the end result was that we couldn't even bring up an internet browser. Tom used a program which solved that problem, and then he installed two free protection programs to replace McAfee. He also tweaked a few things on the laptop and our desktop, some of which I would not have even known to request. I'm also grateful to Tom for taking some of the tarragon in my herb garden (my plant is huge). Rumor has it he's a good cook. Many thanks to Tom. It was a real pleasure to meet him, and I will call again should another problem arise.
E. Elaine Gardiner — Ashburnham, MA

“…hunted down every infected file and fixed it.”

Fantastic Job by Tom Moser. Virus had paralyzed computer with pop ups and phony websites, it turned off security programs and would not allow access to any fixes. Tom would not stop until he had hunted down every infected file and fixed it. Checked everything twice and installed things to help stop this. Second time customer of Lucky Gorilla. Very, very good in home service.
Ken Peen — Sutton, MA

“I will be calling you back…”

Tom Moser did a awesome job!!! I will be calling you back to setup my new Desktop and checking out my office computer. Thanks again for a great job by Tom Moser.
Tom Smith, Smith Electronics — Winchendon, MA

“…any future gitches we have will come your way.”

Today Tom Moser was at our home to service our computer. It was a pleasure to have him address the problem we were having. He was very helpful with informing us of the issues we had. We have to say we have somewhat (because we are not computer savvy LOL) of a better understanding of our system. Thanks again and be assured any future gitches we have will come your way. Also, will be at the top of the reccomendation list. Again Thanks.
Eddy & Barbara Keen — Worcester, MA

“…is now running great!!”

My sincere thanks for your assistance as well as braving "the Sunday afternoon weather". The system took an hour this morning to check all the files and is now running great!!
Al Dean — Leominster, MA

“FABULOUS!!!…I can now share my printers.”

FABULOUS!!! Very knowledgable and personalable. Comletely setup the new PC and wireless network. I can now share my printers. I work from home and this service is invaluable.
Alaina Bisceglia — Worcester, MA

“…helpful and professional…”

Just want to say how helpful and professional Tom Moser is!! He arrived on time and resolved the problems quickly. I highly recommend him.
Traci Kelleher — Northborough, MA

“…our favorite computer nerd…”

I just wanted to write a quick note expressing my gratitude to Tom Moser. Mr. Moser has had to come to my home several times for various computer problems and has always been very professional and courteous. I appreciate the fact that he takes the time to explain things to my children to avoid future computer problems. I am sure my family and I will be loyal to Lucky Gorilla for years to come due to our “our favorite computer nerd”, Tom Moser. Thanks Lucky Gorilla!
Katie Sior, RN — Shrewsbury, MA

“You guys are doing a super job.”

Tom is great to work with. You guys are doing a super job. Like the flexibility of your response.
Jeanne Johnson — Grafton, MA

“…back in working order.”

Well I'm back in working order. Thanks to the Lucky Gorilla Computer experts. Thanks
Brenton MacAloney, Mid-State Fire Mutual Aid Association

Just a note to let you know that we appreciate Tom Moser’s work on our computer. He was both professional, courteous, and relentless in repairing our problem. We would recomment your company to all our friends.
Joyce and Peter Carleton

“…wireless back up and running…”

I want to thank Tom for getting my wireless back up and running, as well as my printer! Thanks for the quick response.
Christine Conway — Sterling, MA

“…a jewel among men…”

Tom Moser is a jewel among men: personally and professionally. Never let him go.
Elaine Horne — Concord, MA

“I love Lucky Gorilla!!!”

I love Lucky Gorilla!!! Thanks to my kids I have required your services several times. Tom Moser goes above and beyond to fix the problem and explains things as he goes. I would recommend Lucky Gorilla to everyone!!!!!
Mary Martin — Leominster, MA

“…said he didn’t do much but I disagree.”

My computer is performing better than it has in a while since Tom serviced it recently. …I have been able to use it normally and have not had to deal with freezing, screens with nothing but zig-zag lines, and work disappearing…

A new hard drive was recently installed by (other) technicians that had serviced my computers in the past but it continued to freeze or shutdown completely. There is only one computer in my home so I was without one for a good deal of the time.

(I used) the F10 key and did a “repair” that brought everything back to the factory installed settings. Big mistake, since I lost my calendar, email address book, all my email, and files.

Tom said he didn’t do much , but I disagree. It is working just fine, plus my calendar, emails, etc. are back and I’m happy with it. Hope I don’t need service for a while, but if I do I will call Lucky Gorilla…
Lucia Antonellis — Worcester, MA

“…bang-up job…”

Just want to tell you what a great job Tom did fixing my computer. It was a mess and Tom did a bang-up job fixing it.
Steven Aldrich — New Ipswitch, NH

“…clearly knows his stuff…nothing but positive things… ”

I've been very happy with the service from Lucky Gorilla, and specifically with the work Tom Moser has done. I've recommended Lucky Gorilla/Tom Moser to friends/coworkers and have heard nothing but positive things from them. Tom clearly knows his stuff, is very thorough and explains things well.
Beth Andrews — Bolton, MA

“AWESOME!!!”

Tom is AWESOME!!! Very helpful and thorough…thank you!!!
Barbara Malkowski — Hubbardston, MA

“Very happy with the service .”

Fixed the problem. Very happy with the service.
Lisa Shugrue — Worcester, MA

“Great Service.”

Great Service. Iam very pleased with the service, promtness and cost. I will continue to refer you. Thanks, Todd
Todd Schuster, Schuster Plumbing & Heating Services — Leominster, MA

“Great job.”

Great job Tom. Thanks.
Michael Bretrand — Winchendon, MA

“Couldn't have done this without his expertise! ”

Tom was very helpful and informative. Couldn't have done this without his expertise!
Matt & Julie Stratton — West Boylston, MA

“…I will highly recomend your company…”

Tom did a great job I will highly recomend your company to my friends and family.
Bob Mangold — Westminster, MA

“Great knowledgeable service.”

Great knowledgeable service. Would refer to others. Will call again.
Zac Hess — Leominster, MA

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